“enabling you & your teams to transform your customers’ experience”
your boutique consulting & services partner
- customers ultimately engage fully with a brand or business through human experiences
- chef information officers, transformation directors & chief digital officers are not the key to delivering transformation of the customer experience
- true transformation is achieved by equipping everyone in an organisation with the right understanding, empowerment & tools to realise & sustain the change
@ 360.cx we test everything that we do against some fundamental principles. they lie at the heart of the organisation & guide how we deal with each other, our partners & our clients. they, as much as what we do, embody 360.cx “the company” & represent the people that ARE our company.
each of us has a story … the narrative of our lives so far. we are certain to engage with each other at a deeper level when we have a greater understanding of each others’ stories; the same is true of our relationships with organisations. the more we understand, we are able to assess our experiences against this context. to help you engage meaningfully with your people & your customers take a moment, bring them beyond the cover of the book, provide a clear & honest explanation of who you are & what you are looking to achieve/deliver. be judged by more than just your cover.
customers expect & should get a consistent end-to-end experience whenever they engage with a brand or organisation
true transformation of any service or organisation can only be achieved when everyone involved is equipped & empowered to play their part
this requires everyone in an organisation to understand the strategy (the story of who we are & our ambitions) & be clear what part they play in making it happen
everyone should have the opportunity to realise their potential; when we remove the barriers it empowers the individual but also expands the talent pool benefiting industry as well